Privacy Policy

Last updated: 15.06.2026

At Ponchokhana Buffet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, make a table reservation, send an enquiry, or use our restaurant services.

1. Who We Are

This website is operated for:

Ponchokhana Buffet
51 Raven Row
London E1 2EG
Phone: 07534 587965
Email: ponchokhanabuffet51@gmail.com

For any privacy-related questions or data protection requests, please contact us using the details above.

2. Information We May Collect

When you use our website or contact us, we may collect the following information:

• Your full name

• Email address

• Phone number

• Booking date and time

• Number of guests

• Booking type

• Special requests or messages

• Contact form enquiries

• Order or reservation details, where applicable

• Basic website usage information, such as pages visited, browser type, device type, and IP address

We only collect information that is necessary for our restaurant, booking, enquiry, and website services.

3. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries

• Manage table reservations

• Confirm, update, or cancel bookings

• Contact you about your booking or enquiry

• Provide restaurant, buffet, grill, and party booking services

• Improve our website and customer service

• Keep business records

• Deal with complaints or customer service issues

• Send promotional messages only where you have agreed to receive them

4. Lawful Basis for Using Your Information

We only use your personal information when we have a valid reason to do so. This may include:

Contract:
When we use your information to manage a booking, order, or service you have requested.

Legitimate Interest:
When we use your information to respond to enquiries, improve our services, keep business records, or manage customer communication.

Legal Obligation:
When we need to keep certain records or share information where required by law.

Consent:
When you agree to receive marketing messages or allow non-essential cookies.

5. Booking and Enquiry Forms

If you submit a booking or enquiry form through our website, we will use the details you provide to respond to your request and manage your reservation or enquiry.

Please make sure the information you provide is accurate so we can contact you properly.

6. Marketing Communication

We may send offers, updates, or promotional messages only where allowed by law or where you have given consent.

You can ask us to stop sending marketing messages at any time by contacting us at:

ponchokhanabuffet51@gmail.com

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to make the website work properly and improve your browsing experience.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, should only be used where you have given consent.

You can control or disable cookies through your browser settings. If you disable some cookies, parts of the website may not work properly.

8. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary, including with:

• Website hosting providers

• Booking or enquiry system providers

• IT support providers

• Payment providers, where online payment is available

• Professional advisers, such as accountants or legal advisers

• Government, legal, or regulatory authorities where required by law

Any third party that handles personal information for us must treat it securely and only use it for the agreed purpose.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Booking and enquiry information may be kept for a reasonable period so we can manage bookings, customer service, complaints, and business records.

Where we need to keep information for legal, accounting, or tax purposes, we may keep it for longer as required by law.

10. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no website or online system can be guaranteed to be completely secure. You should also take care when sending personal information online.

11. Your Data Protection Rights

Under data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain situations

• Ask us to restrict how we use your information

• Object to how we use your information

• Withdraw consent where we rely on your consent

• Complain about how your personal information has been handled

To make a request, please contact us at:

ponchokhanabuffet51@gmail.com

12. Children’s Privacy

Our website and services are not intended to collect personal information directly from children. If a parent or guardian believes that a child has provided personal information through our website, please contact us and we will take appropriate steps.

13. Links to Other Websites

Our website may contain links to third-party websites, such as social media pages, maps, or online ordering services.

We are not responsible for the privacy practices or content of other websites. Please read their privacy policies before providing any personal information.

14. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

Ponchokhana Buffet
51 Raven Row
London E1 2EG
Email: ponchokhanabuffet51@gmail.com
Phone: 07534 587965

You also have the right to complain to the UK Information Commissioner’s Office if you are not satisfied with how your personal data has been handled.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

16. Contact Us

For privacy questions, booking data requests, or general data protection enquiries, please contact:

Ponchokhana Buffet
51 Raven Row
London E1 2EG
Phone: 07534 587965
Email: ponchokhanabuffet51@gmail.com